Privacy Policy

Overview

A. Scope

This notice applies when you use Switch’s apps or websites to request or receive products or services, including rides or deliveries.

This notice describes how we collect and use your data if you request or receive products or services through Switch’s apps or websites.

Our privacy practices are subject to applicable laws in the places in which we operate. The types of data processing that such laws require, allow, or prohibit vary globally. Therefore, if you travel across national, state or other geographic borders, Switch’s data processing practices described in this notice may differ from those in your home country or territory.

Please contact us here with any questions regarding our practices in a particular country or region.

II. Data collections and uses

A. The data we collect

Switch collects data:

1. That you provide

2. When you use our services

3. From other sources

Switch collects the following data:

1. Data you provide: This includes:

Data category	Data types
a. Account information. We collect data when you create or update your Switch account.	Address Email First and last name Login name and password Phone number Payment method (including related payment verification information) Profile picture Settings (including accessibility settings) and preferences Vehicle Make and Model
b. Demographic data. We collect demographic data if necessary to enable certain features. For example: We collect your date of birth and/or age to verify your eligibility to use age-restricted products	Age or date of birth Gender or inferred gender (using first name)
c. Identity verification information. This refers to the data that we collect to verify your account or identity.	Government-issued identification documents, such as driver’s licenses or passports (which may contain identification photos and numbers, expiration date, date of birth, and gender) User-submitted selfies
d. User content. This refers to the data that we collect when you: Contact Switch for customer support or other inquiries. Provide ratings or feedback for drivers, delivery people, restaurants or merchants, or they provide feedback regarding you. ratings provided by other users are determined and used.	Chat logs and call recordings Ratings or feedback

2. Data collected when you use our services: This includes:

Data category	Data types
Approximate location Precise location
b. Trip/order information. This refers to the details we collect about your trip or order, including orders placed via guest checkout features.	Payment information (including amount charged and payment method) Statistics derived from past trip/order information, such as Averages Cancellation rates Total trips/orders Trip or order details, including Date and time Requested pickup and dropoff addresses Distance traveled
c. Usage data. This refers to data about how you interact with Switch’s apps and websites.	App crashes and other system activity Access dates and times App features or pages viewed Browser type
e. Communications data. This refers to the data we collect when you communicate with drivers through Switch’s apps.	Communication type (phone or text message) Content (including recordings of phone calls solely when users are notified of the recording in advance) Date and time

3. Data from other sources: These include:

Data category	Data types
a. Law enforcement officials, public health officials and other government authorities.	Name and contact information Information relating to law enforcement, health or other investigations
c. Service providers who help us verify your identity or detect fraud.	Confirmation of whether your account information relates to known persons Name and contact information Information relating to the wireless carrier associated with your phone number Information from government-issued identification documents such as driver’s licenses or passports (such as identification numbers, expiration date, date of birth, and gender)
h. Users participating in Switch’s referral programs. For example, if you are referred to Switch by another user, we receive your data from that user.	Name and contact information

B. How we use data

Switch uses data to enable reliable and convenient transportation, delivery, and other products and services. We also use data:

To enhance the safety and security of our users and services, and to prevent and detect fraud
For marketing and advertising
To enable communications between users
For customer support
For research and development
To send non-marketing communications to users
In connection with legal proceedings

1. To provide our services. Switch uses data to provide, personalize, maintain, and improve our services.

Data uses	Data used includes
a. Creating and updating your account	Account Demographics Location
b. Enabling services and features. This includes: Enabling navigation to pickups and dropoffs, calculating ETAs and tracking the progress of rides Matching you with available drivers or delivery people when you request transportation Enabling features that involve data sharing Enabling accessibility features Enabling features that involve account linking, such as linking with Switch partners’ loyalty programs	Account Data from other sources Demographics Device Ratings Travel
d. Processing payments and enabling payments	Account Demographics Data from other sources Trip info
e. Personalizing your account. For example, we may present you with trip suggestions, based on your prior trips	Account Demographics Data from other sources Trip info
f. Providing you with trip updates and generating receipts.	Account Trip info
g. Informing you of changes to our terms, services, or policies.	Account Trip/order info
h. Performing necessary operations to maintain our services, including to troubleshoot software bugs and operational problems.	Account Device Usage

2. For safety, security, and fraud prevention and detection. Switch uses data to help maintain the safety and security of our services and users.

Data uses	Data used includes
a. Verifying your account, identity or compliance with safety requirements. This includes: Verifying that you are who you say you are by cross-checking the account information you provide during signup (such as name, email, telephone number, date of birth or payment information) against third-party databases* Verifying that your account is being used by you and not someone else by: Collecting your ID number and/or a photo of your ID, and completing a verification to confirm that the ID is valid, unaltered and that no other account is associated with that document* Collecting a real-time selfie that we compare against the photo on your ID to confirm that it’s the same person	Account Data from other sources (third-party databases) Identity verification info User content
d. Providing live support from safety experts during trips or deliveries.	Account (phone, user name, vehicle details) Location Trip info User content

Data uses

Data used includes

a. Verifying your account, identity or compliance with safety requirements. This includes:

Verifying that you are who you say you are by cross-checking the account information you provide during signup (such as name, email, telephone number, date of birth or payment information) against third-party databases*
Verifying that your account is being used by you and not someone else by:
Collecting your ID number and/or a photo of your ID, and completing a verification to confirm that the ID is valid, unaltered and that no other account is associated with that document*
Collecting a real-time selfie that we compare against the photo on your ID to confirm that it’s the same person

Account
Data from other sources (third-party databases)
Identity verification info
User content

d. Providing live support from safety experts during trips or deliveries.

Account (phone, user name, vehicle details)
Location
Trip info
User content

4. To enable communications between users.

Data uses	Data used includes
For example, a driver may message or call you to confirm a pickup location, you may call a driver to retrieve a lost item	Account Device Usage

5. For customer support.

Data uses	Data used includes
This includes investigating and addressing user concerns, monitoring and improving our customer support responses and processes, and identifying potential participants in research studies relating to customer support issues.	Account Communications Device Identity verification info Data from other sources Location Travel information Usage User content Trip/order info

6. For research and development.

Data uses	Data used includes
We use data for analysis, research and product development, including training machine learning models. This helps us make our services more convenient and easy-to-use, enhance the safety and security of our services, and develop new services and features.	Account Communications Demographics Device Identity verification info Data from other sources Location Travel information Usage User content Trip/order info

8. For legal proceedings and requirements.

Data uses	Data used includes
We use data to investigate or address claims or disputes relating to use of Switch’s services; to satisfy requirements under applicable laws, regulations, operating licenses or agreements, insurance policies; or pursuant to legal process or governmental request, including from law enforcement.	Account Communications Demographics Device Identity verification info Data from other sources Location Travel information Usage User content Trip/order info

Switch may share data:

1. With other users

This may include sharing data with:

Recipient	Data shared
Your driver	Account First name Rating Pickup and/or dropoff locations Settings and preferences
Other Riders during shared rides	Account First name
Account Trip info
Other recipients in your group order	Account First name Order info Special instructions or allergies information Items ordered
People who refer you to Switch. We may share your data as necessary to determine their referral bonus	Trip/order info Trip count

2. Upon request or with your consent

This may include sharing data with:

Recipient	Data shared
Users with whom you use data-sharing features. This includes features that allow you to share your ETA and location, or split your fare.	Depending on the feature used, may include: Account Location Trip/order info
Switch business partners. We share data with companies whose apps or websites you access through Switch, including for purposes of promotions, contests or specialized services.	Depending on the app or website you access through Switch, and for what purpose, may include: Account Device Trip info
Emergency services. We enable you to share your data with police, fire, and ambulance services in the event of an emergency or after certain incidents.	Account Name Phone number Location Trip info Requested pickup/dropoff

3. With Switch service providers and business partners

These include the third parties, or categories of third parties, listed below. Where a third party is identified, please go to their linked privacy notices for information regarding their collection and use of personal data.

Accountants, consultants, lawyers, and other professional service providers.
Ad and marketing partners and providers, including ad and marketing publishers (such as social media platforms), ad networks and advertisers, third-party data providers, ad technology vendors, measurement and analytics providers, and other service providers. Switch uses these vendors to reach or better understand current and potential users of Switch services or of our advertising partners, and measure and improve ad effectiveness.
Cloud storage providers.
Customer support platform and service providers.
Google, in connection with the use of Google Maps in Switch’s apps.
Identity verification and risk solutions providers.
Payment processors and facilitators, including PayPal and Hyperwallet.
Research partners, including those performing surveys or research projects in partnership with Switch or on Switch’s behalf.
Service providers that assist Switch to enhance the safety and security of Switch apps and services.
Service providers that provide us with artificial intelligence and machine learning tools and services.
Third-party vehicle suppliers, including fleet and rental partners.

4. With Switch subsidiaries and affiliates

We share data with our subsidiaries and affiliates to help us provide our services or conduct data processing on our behalf.

5. For legal reasons or in the event of a claim or dispute

Switch may share your data if we believe it’s required by applicable law, regulation, operating license or agreement, legal process or governmental request, insurance policy, or where the disclosure is otherwise appropriate due to safety or similar concerns.

This includes sharing data with law enforcement officials, public health officials, other government authorities, insurance companies, or other third parties as necessary to enforce our Terms and Conditions user agreements, or other policies; to protect Switch’s rights or property or the rights, safety, or property of others; or in the event of a claim or dispute relating to the use of our services. In the event of a dispute relating to use of another person’s credit card, we may be required by law to share a user’s data, including trip or order information, with the owner of that credit card.

F. Data retention and deletion

Switch retains your data for as long as necessary for the purposes described above. Users may request account deletion through the Switch apps and websites.

Switch retains your data for as long as necessary for the purposes described above, which varies depending on data type, the category of user to whom the data relates, the purposes for which we collected the data, and whether the data must be retained after an account deletion request for the purposes described below.

For example, we retain data:

For the life of your account if such data is necessary to provide our services (such as account data)
For defined periods as necessary, including as necessary to meet tax, insurance, legal or regulatory requirements (for example, we retain transaction information for 7 years)

You may request that we delete your account through the Profile menus in the Switch app.

Following an account deletion request, we delete your account and data, except as necessary for purposes of safety, security, fraud prevention or compliance with legal requirements, or because of issues relating to your account (such as an outstanding credit or an unresolved claim or dispute). We generally delete data within 90 days of an account deletion request, except where retention is necessary for the above reasons.

III. Choice and transparency

Switch enables you to access and/or control data that Switch collects, including through:

Privacy settings
Device permissions
In-app ratings pages
Marketing and advertising choices

You may also request access to or copies of your data, make changes or updates to your account, request account deletion, or request that Switch restrict its processing of your data.

1. Privacy settings

You can set or update your preferences regarding location data collection and sharing, emergency data sharing, and notifications in Switch’s apps Privacy menu

D. Updates to this Privacy Notice

We may occasionally update this notice. If we make significant changes, we will notify you in advance of the changes through the Switch apps or through other means, such as email. We encourage you to periodically review this notice for the latest information on our privacy practices.

Use of our services after an update constitutes consent to the updated notice to the extent permitted by law.